99.9% Uptime Guarantee
We guarantee that your web site will be accessible at least 99.9% of the time. We back this by offering a refund to any account that is "down" due to a network issue under our control.We monitor our web server network 24 hours a day, 7 days a week. If, for some reason, there is a server outage - we know it.
Note: Obviously, this guarantee does not apply to co-located servers, nor does it apply routine maintenance performed on the network to ensure reliable performance.
If you provide evidence that your site was down for more than 20 minutes, you will be issued a pro-rated refund for the downtime experienced.